1. Information We Collect
We collect information you provide directly when creating an account or booking a ride: full name, email address, phone number, and profile photo. During rides, we collect precise location data. We also collect payment information (processed securely by our payment partners), device identifiers, and usage analytics to improve our platform.
2. How We Use Your Data
Your data is used to match you with available drivers, process and confirm bookings, send transactional and safety notifications, improve platform performance, detect and prevent fraud, and comply with legal and regulatory obligations. We will never sell your data to third parties for marketing purposes.
3. Data Sharing
We share only the minimum necessary information. Drivers receive your first name and pickup location during a ride. Payment processors receive transaction data securely. We may share data with regulatory or law enforcement authorities when required by law. All third-party partners are contractually bound to protect your data.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Ride history is stored for a minimum of 12 months for safety and billing purposes. You may request deletion of your account and associated data at any time, subject to legal retention obligations.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request data portability or restrict certain processing activities. To exercise these rights, contact our support team at support@gowy.app or through your account settings. We will respond within 30 days.
6. Security
Gowy uses industry-standard encryption and security practices to protect your personal data. Sensitive information such as payment details and SSN are encrypted at rest and in transit. We conduct regular security audits and training to ensure the ongoing integrity of our systems.